Contact support
Tell us what happened, your device model, iOS version and the steps you tried. Please do not email medical records, passwords or payment details.
[email protected] →
Support center
How can we help?
Practical answers for reminders, Health permissions, purchases and your private records.
Restore a purchase
Open ORIVUE → Settings → ORIVUE Plus → Restore Purchases. Use the same Apple Account that completed the purchase.
Apple billing support →Health access
Health permissions are optional. Review them in iPhone Settings → Privacy & Security → Health → ORIVUE. ORIVUE only requests categories after your action.
Read troubleshooting →Export or remove data
Choose exactly what leaves your device, or remove records you entered. Apple Health data is managed separately in the Health app.
Manage your data →Frequently asked questions
Why did a medicine reminder not appear?
Check that notifications are allowed, the individual dose bell is enabled, Focus permits ORIVUE and the medicine plan is still active. iOS controls final delivery; ORIVUE cannot guarantee a notification will appear.
How do I mark a dose as taken?
Use Taken in the reminder, the Medicines screen, or the medicine detail screen. These actions update the same dose record. Tap the taken state again to correct it.
Why is a Health signal missing?
Confirm the relevant permission and that the source device wrote a sample to Apple Health. ORIVUE does not invent missing values. Unsupported, stale or low-confidence information may be labeled or omitted.
Can ORIVUE diagnose a condition or recommend a dose?
No. ORIVUE organizes user-entered and permissioned health information. It does not diagnose, prescribe, change medicine schedules or replace a qualified professional.
How do subscriptions work?
Monthly and annual subscriptions are billed by Apple and renew unless canceled in your Apple Account settings. Lifetime is a one-time, non-consumable purchase for the current ORIVUE app, subject to the Terms of Use.
What should I do in an emergency?
Do not rely on ORIVUE. Contact your local emergency services immediately. ORIVUE does not monitor emergencies or notify a clinician.